Refund Policy

Last updated: October 1, 2026

At Sonome Sounds, we want you to be completely satisfied with your purchase. Because our products are digital goods delivered electronically, our refund policy depends on the type of product you bought.

Purchases are processed by Moonbase, our reseller and Merchant of Record. Approved refunds are issued through Moonbase to your original payment method. Please allow a reasonable processing period for the refund to appear on your statement.

Plugins (VST3/AU)

We offer a 30-day refund policy on all plugin purchases. If you are unsatisfied with a plugin for any reason, you may request a refund within 30 days of your original purchase date. When a plugin is refunded, its license is deactivated on all of your computers.

Every plugin also has a free trial, so you can try it fully before you buy.

Sample Packs and Audio Content

Due to the nature of downloadable audio content, all sales of sample packs, drum kits, loop packs, and similar audio products are final and non-refundable. Once a sample pack has been downloaded, the files cannot be returned or un-delivered. We encourage you to listen to all available audio previews before purchasing to make sure the content meets your needs.

Sounds Subscription and Credits

You can cancel the Sounds subscription at any time from your account. Cancelling stops future renewals; your subscription stays active, and your unused credits stay usable, until the end of the period you have already paid for. After that, unused credits expire.

We do not refund partial periods. If you have not used any credits from your most recent payment, you may request a refund of that payment within 14 days of it being charged. Packs you have collected with credits are yours to keep and, like sample pack purchases, are not refundable.

Exceptions

We reserve the right to grant refunds outside of this policy on a case-by-case basis at our discretion. If you experience a technical issue that prevents you from using a product, such as a corrupted download or a compatibility problem, please contact us at support@sonomesounds.com and we will work with you to resolve it, which may include a replacement download or a refund.

We also reserve the right to deny refund requests that we reasonably determine to be abusive, such as repeated purchases and refund requests for the same product.

How to Request a Refund

To request a refund for an eligible product, email support@sonomesounds.com with your full name, the email address used for the purchase, your order number, and a brief description of the reason for your request. We aim to respond to all refund requests within 2 business days.

Contact

If you have any questions about this Refund Policy, please contact us at support@sonomesounds.com.